Most Frequently Asked Questions

  • 1. How can I contact the Marketplace?
  • 2. How can I order an app?
  • 3. What information does the Newsletter offer?
  • 4. Where do I register?
  • 5. What payment types are available?
  • 6. How long can I use the app?
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FAQ Topics

  • First visit to the Marketplace

    Where do I register?

    I already registered, but I forgot my password. What can I do?

    My personal data (address, e-mail, etc.) has changed. How can I update this data?

  • How to use the basket

    How can I order an app?

    What payment types are available?

    Why are there two different prices on the page with detailed app information on the app?

  • Obtaining apps

    When will the app be available for download in my Media Library?

    What do the status indicators in my Media Library mean?

    How long can I use the app?

  • Deactivating/deleting a user account

    How do I delete my user account?

  • Newsletter

    What information does the Newsletter offer?

    Where can I subscribe to the Newsletter?

    How do I unsubscribe from the Newsletter?

  • Language settings

    How can I change the language of the Marketplace?

    I do not understand the description of the apps in the preset language of the Marketplace. How can I change the language?

    What is a language package?

  • Contact

    How can I contact the Marketplace?